1. Information Collected
crown66 collects various types of personal information from users who register and use our services. Collecting this information is necessary to ensure we can provide a safe, fair and responsible betting platform to all Malaysian players.
1.1 Account Registration Information
During the new account registration process, we collect information you provide directly, including:
- Full name as shown on your identity card (MyKad) or passport
- Date of birth — to confirm that you are at least 21 years old
- A valid and active email address
- Malaysian mobile phone number
- Username and password of your own choosing
⚠ Important: It is each player's responsibility to ensure that the information provided during registration is accurate, complete and current. Inaccurate information may affect the processing of your withdrawals.
1.2 Identity Verification Information (KYC)
As part of international licensing obligations and anti-money laundering (AML) prevention measures, crown66 may require additional identity verification documents at certain stages. This may include a digital copy of your MyKad or passport, a bank statement to verify your payment method, and proof of current address. All documents submitted are handled with absolute confidentiality and accessed only by authorised staff.
1.3 Financial Transaction Information
We record all financial transactions in your account, including deposit details via Touch 'n Go eWallet, DuitNow, online banking (FPX), Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH), withdrawal records, game and betting history, and bonus and cashback balances. These records are required for audit purposes, dispute resolution and regulatory compliance.
1.4 Technical and Usage Information
When you visit the crown66 website or use our services, we automatically collect certain technical data such as your device's IP address, web browser type, operating system, activity logs on the platform, and session data including login and logout times. This information is used for security purposes, fraud detection and improving the user experience.
2. Purpose of Data Use
crown66 uses the personal information collected solely for legitimate purposes related to the operation of our betting platform. We do not use your data for unrelated purposes without obtaining your consent first.
- Account management: Creating, verifying and maintaining your player account
- Transaction processing: Managing deposits, withdrawals and bonus payments
- Legal compliance: Meeting international licensing requirements and related regulations
- Platform security: Detecting and preventing fraudulent activity, money laundering and unauthorised access
- Customer support: Providing assistance when you contact our support team
- Service communications: Sending important notifications about your account via email or SMS
- Service improvement: Analysing usage patterns to enhance the gaming experience
🔒 crown66 operates under international licensing and is bound by strict data protection standards. The use of your personal information is subject to a comprehensive compliance framework.
3. Sharing Information with Third Parties
crown66 respects your right to privacy. We will not sell, rent, disclose or transfer your personal information to any third party without your consent, except in the following circumstances:
3.1 Accountable Service Providers
We may share necessary data with third-party service providers who help us operate the platform, including payment processors that handle e-wallet and online banking (FPX) transactions, identity verification service providers, and cloud computing companies that store our data. All such providers are bound by strict confidentiality agreements and may only use your data for the purposes we specify.
3.2 Legal Requirements
In certain situations, crown66 may be required by law to disclose your personal information to relevant authorities. This includes compliance with valid court orders, requests from licensing regulatory authorities, and investigations related to anti-money laundering (AML) or counter-terrorism financing (CFT).
3.3 Business Transfers
In the event of any merger, acquisition or transfer of business assets involving crown66, user information may be transferred as part of those assets. In such circumstances, the receiving party will be bound by data protection obligations equivalent to those in this Privacy Policy.
4. Security and Data Retention Period
crown66 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, accidental disclosure, alteration or destruction.
4.1 Technical Security Measures
- 256-bit SSL/TLS data encryption for all communications between your browser and our servers
- Password storage using strong hashing algorithms
- Two-factor authentication (2FA) available for additional account protection
- Continuous security monitoring and intrusion detection systems
- Regular secure and encrypted data backups
- Strict access controls to databases containing user information
4.2 Data Retention Period
Your personal information will be retained for as long as your account is active or as long as necessary to provide services to you. After account closure, we will retain certain records for the period required by law or licensing obligations — typically five to seven years — before that data is securely deleted or anonymised.
5. Cookies and Tracking Technologies
The crown66 website uses cookies and similar tracking technologies to improve your browsing experience and ensure the platform functions smoothly.
5.1 Types of Cookies Used
Essential Cookies: Required for basic website operations, including login session authentication and language preferences. These cookies cannot be disabled as they are necessary for the platform to function.
Analytics Cookies: Help us understand how players interact with our website, which pages are visited most often, and where users encounter issues. This information is used to improve our services.
User Preference Cookies: Store your personal settings such as preferred language and display preferences so you do not have to set them again each time you visit.
5.2 Managing Cookies
You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the full functionality of the crown66 website. By continuing to use our platform, you agree to the use of cookies as described here.
6. Your Rights as a User
crown66 recognises and respects your rights regarding personal information. You may exercise the following rights at any time by contacting our support team:
- Right of access: Request a copy of the personal information we hold about you
- Right of rectification: Request correction of any information that is inaccurate or incomplete
- Right of erasure: Request deletion of your personal information, subject to legal retention requirements
- Right to object: Object to the processing of your information for specific purposes
- Right to data portability: Receive your personal information in a machine-readable format
- Right to withdraw consent: Withdraw your consent for optional data processing at any time
To exercise any of the above rights, please contact the crown66 customer support team via live chat available 24/7 or by email at [email protected]. We will endeavour to process your request within a reasonable timeframe.
7. Changes to This Privacy Policy
crown66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any changes will take effect as soon as the updated version is published on our website.
For changes that are material and significant, crown66 will provide advance notice to registered users via email or in-account notifications. The "Effective Date" stated at the top of this document will always reflect the date the current policy took effect.
We encourage you to review this Privacy Policy periodically. Continued use of crown66 services after any changes take effect constitutes your acceptance of the updated terms.
8. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how crown66 handles your personal information, do not hesitate to contact us through the following channels:
- Live Chat: Available 24/7 directly through the crown66 website in Malay and English
- Email: [email protected]
Our customer support team is ready to assist you promptly. All privacy-related inquiries will be handled seriously and processed within a reasonable timeframe.